Privacy Policy
Effective date: November 6, 2026
This Privacy Policy explains how Treblemonsters LLC ("Treblemonsters", "we", "us" or "our") collects, uses, shares and protects personal information when you use the Treblemonsters booking platform, website, web app, and our email and text message notifications (the "Service").
1. Information We Collect
We collect the following information:
- Name: your first and last name, and your stage or performer name if you are an Artist.
- Email address: for your account, sign-in and booking notifications.
- Phone number: your mobile number, used for booking notifications and, if you opt in, text messages.
- Location: your city and state, used to match you with bookings near you. We do not track your device's precise location.
We also keep information created when you use the Service: your artist type, availability, bookings and booking history, confirmations, feedback and reviews, venue requests, your SMS opt-in and opt-out choices, and basic technical data such as sign-in times and the cookies needed to keep you signed in. Passwords are stored only in hashed form.
2. How We Use Information
- To create and manage your account and let you sign in securely.
- To schedule bookings, match Artists with Venues, and offer open bookings and booking replacements.
- To send transactional emails and, if you opt in, text messages about bookings, replacements, reminders, confirmations and schedule changes.
- To handle payments and accounting for bookings, and to keep business records.
- To keep the Service secure, prevent fraud and misuse, and fix problems.
- To meet legal obligations.
We do not sell your personal information, and we do not use it for third-party advertising.
3. Mobile Information and SMS Consent
Mobile information and SMS opt-in consent data will NOT be shared, sold, rented, or leased to any third parties or affiliates for marketing or commercial purposes under any circumstances.
Your mobile number and consent records are used only to send you the transactional text messages you agreed to. The text messaging provider that delivers our messages processes your number only to deliver them, on our behalf and under contract. All other categories in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our SMS Terms for how to opt in and out.
4. How We Share Information
We share personal information only as needed to run the Service:
- Within bookings. Venues see the name of the Artist booked for their event, and Artists see the venue and booking details for bookings they are offered or assigned.
- Service providers. Companies that host the Service, deliver our email and text messages, and provide the business tools we use for scheduling and records. They may use the information only to provide their services to us, and must protect it.
- Legal and safety. When required by law or legal process, or to protect the rights, property or safety of Treblemonsters, our users or others.
- Business transfers. If Treblemonsters is involved in a merger, acquisition or sale of assets, subject to this Privacy Policy. Mobile information and SMS consent data remain excluded from any sharing for marketing purposes, as described in section 3.
5. Retention
We keep personal information while your account is active and for as long as needed for bookings, accounting and legal obligations. When it is no longer needed, we delete or anonymize it.
6. Security
We use reasonable administrative, technical and physical safeguards, including encrypted connections (HTTPS), hashed passwords and role-based access so that people see only the bookings and requests they are allowed to. No system is perfectly secure, so please keep your password safe and tell us about any suspected misuse.
7. Your Choices and Rights
- Text messages: reply STOP to any text to opt out, or contact us.
- Access and correction: you can view and update your profile in the Service, or ask us for a copy of your information or to correct it.
- Deletion: you can ask us to delete your information, subject to records we must keep for bookings, payments or legal reasons.
To make a request, contact info@treblemonsters.com. Depending on where you live, you may have additional rights under local law, and we will honor them.
8. Children
The Service is for adults and businesses. It is not directed to children under 18, and we do not knowingly collect their personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy here and change the effective date above, and we will notify you of material changes by email or in the Service.
10. Contact Us
Treblemonsters LLC
Email: info@treblemonsters.com
Phone: (773) 850-1136